Question 1

Is this a legitimate opportunity?

Accepted Answer

We understand your concern about scams. Rest assured, S Customer Service Company has partnered with Arise Virtual Solutions, a well-established and legitimate work-from-home opportunity. Thousands of small businesses and their contractors have successfully provided services to Arise for decades. You're in good hands!

Question 2

What are the steps to getting started?

Accepted Answer

1. Follow the instruction process here.
2. Make sure you have a working computer that will meet S Customer Service Company LLC guidelines. See technical requirements here.
3. Purchase a USB headset for your certification class. This is a headset that plugs into your
computer.
4. Purchase a headset that can plug into your telephone. (Cordless phones are not
accepted.)
5. Have or prepare to have a land-line telephone with no features or a digital phone line
through your cable or internet company.
6. You will receive an email once you have chosen a client with links to fill out your affidavit of
ID, proof of servicing address, proof of identity, W9 form and Direct Deposit form. These
forms must be completed before you are allowed to service a client.

Question 3

What are the costs involved in certification?

Accepted Answer

Yes, there are costs involved in certification. As an Independent Contractor, you're responsible for your certification training and any necessary equipment. The good news? These expenses can be written off on your taxes. Certification training costs range from $9.99 to $200, with most sessions around $69. Military personnel get a 50% discount on certification costs (conditions apply). We also offer certification reimbursement up to $99 for qualifying agents (conditions apply). Additionally, S Customer Service charges a 15% fee per pay cycle on any amount above $100 and a flat fee of $35 per pay cycle on any amount below $100, only if you are receiving revenue. These fees cover the 24-Hour Client Technical Support Help Desk, Starmatic® scheduling system, use of clients' systems, one-on-one support, security systems like DUO mobile and VPN, and our processing fee.

Question 4

Will there be training?

Accepted Answer

es.
Certification courses can be as short as a 3 weeks or can last up to six weeks, depending on the complexity of the client program.
 
Please note, depending upon the client that you select, the course fee can range anywhere from $9.99-149.99.

Question 5

How are taxes paid?

Accepted Answer

You, as an independent contractor will be responsible for taking out your own taxes and paying them to the IRS. We DO NOT DEDUCT taxes. It is recommended that you contact your nearest IRS office to discuss which taxes should be taken out and which deductions you are eligible for as an independent contractor.

Question 6

When will I be paid?

Accepted Answer

You are paid on the 1st and 15th of every month. If you serviced from the 1st – 15th, you will be paid (via direct deposit) on the 1st day of the following month. If you service from the 16th-last day of the month, you will be paid on the 15th day of the following month.

Question 7

Can I work from any location?

Accepted Answer

Yes, you can work from any location, provided you legally reside in the United States and are 18 years or older. You can offer your services from anywhere that is open to new applications. Flexibility is key!

Question 8

What is the starting pay rate and potential earnings?

Accepted Answer

The starting pay rate varies depending on the client you choose. Many clients pay per minute or offer a base pay ranging from $9 to $15.50 per hour, depending on your performance. Your earnings are only limited by your performance and the number of hours you work. High performers can earn between $13 to $18 per hour. You have control over your earnings!

Question 9

How many hours am I required to work?

Accepted Answer

You can work as many hours as you would like. However, your minimum is 15 hours per week as required under the terms of the Statement of Work (SOW) for most client business opportunities. There are hours for CSP’s to service 24 hours a day, 7 days a week.  The hours available for a specific client will be outlined in the Opportunity Announcements you receive once you complete the Admissions process. (Subject to change.)

Question 10

What is a SOW?

Accepted Answer

Statement of Work (SOW) is a contract that Client issues to SCSC that outlines the client requirements, pay and the terms of service for the agent that is subcontracted for SCSC.  These contracts are renewed every 30 - 90 days. Failure to meet clients' requirements will result in agent getting terminated.

Question 11

What do certification courses cover?

Accepted Answer

Certification courses are essential before you can start servicing a client program. These courses are an investment in your professional development, similar to training for aestheticians, realtors, or general contractors. You'll gain valuable knowledge about the client, call types, customers, and how to succeed. The cost of these courses varies, and they are required by clients to service their accounts. The course covers the client's systems, performance metrics, and other important information about the client program. It's your gateway to success!

Frequently asked questions